Revocation
right of withdrawal
Cancellation policy & cancellation form
We offer our customers a 100-day taste guarantee. If the customer does not like our products, for whatever reason, they have the right to return the opened products to us and receive a 100% refund of the amount paid. No ifs or buts! The return must be made within 100 days of receipt of the order to the address listed below.
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity:
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity:
For returns please send to the following address:
VCA Logistik + Services GmbH & Co. KG
c/o MainTea
Babenhäuser Str. 50
63762 Großostheim
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A. Right of withdrawal
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Right of withdrawal
We offer a satisfaction guarantee that gives every customer 100 days to return the product at their own expense and receive a full refund, even if the product has already been opened and consumed.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (MainTea GmbH, Vilbeler Landstraße 36, 60386 Frankfurt am Main, Germany, Tel.: 0159 06774485, Email: shop@besserimglas.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. For contracts for the regular delivery of goods over a specified period of time, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the first goods.
Consequences of cancellation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must send the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to the following address:
RETURN ADDRESS :
VCA Logistik + Services GmbH & Co. KG
c/o MainTea
Babenhäuser Str. 50 (Halle 6)
63762 Großostheim
c/o MainTea
Babenhäuser Str. 50 (Halle 6)
63762 Großostheim
to return or hand over. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
General information
1) Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage forward.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
General information
1) Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage forward.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.
Returns outside of the 14 days can only be made if the goods are unused and the food is marketable.
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B. Cancellation form
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If you want to cancel the contract, please fill out this form and send it back.
To
MainTea GmbH
Schultheiß-Bilger-Str. 9
61118 Bad Vilbel
Germany
E-mail: shop@beeserimglas.de
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B. Cancellation form
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If you want to cancel the contract, please fill out this form and send it back.
To
MainTea GmbH
Schultheiß-Bilger-Str. 9
61118 Bad Vilbel
Germany
E-mail: shop@beeserimglas.de
Please note the different return address:
VCA Logistik + Services GmbH & Co. KG
c/o MainTea
Babenhäuser Str. 50 (Halle 6)
63762 Großostheim
c/o MainTea
Babenhäuser Str. 50 (Halle 6)
63762 Großostheim
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if notification is on paper)
_________________________
Date
(*) Delete as appropriate
Created by https://www.it-recht-kanzlei.de/